Robotic Process Automation or commonly called as RPA, is a software that can automate human work or tasks that are repetitive, high-volume, and rule-based. Some examples of tasks from RPA are filling out forms, creating reports, and managing workflows. It is said that RPA makes it easy to build, deploy, and manage. Similar to humans, RPA can do things like humans like navigate the system, identify, understand what’s on the screen, and more. RPA is said to be more effective and efficient because it can work faster and more consistently than humans and does not need to do a rest or pause phase.
The advantage of RPA is that it can streamline workflows, which will benefit the organization or company that implements it to be more flexible, and responsive. Another advantage is that RPA will increase employee satisfaction, engagement, and productivity more optimally. RPA can be deployed or implemented quickly to accelerate digital transformation, which is ideal for automating workflows that involve long processes and are data-driven.
In addition to improving operational efficiency, RPA also serves to minimize errors and cut costs. Here are some other reasons why the world of medicine/healthcare requires the application of RPA :
1. Post treatment
When the patient is allowed to go home, the RPA program will easily implement notifications automatically to patients such as notification of visit schedules and health tests. Not only that, the Robotic Process Automation program in Medicine / Healthcare can alert medical staff when patients need further assistance.
RPA software will help calculate bills more accurately including a number of components in the calculation, such as medicine, accommodation, lab fees and more. RPA in medicine / Healthcare can also send periodic notifications about how much it costs during treatment which will be useful to help speed up the billing process
3. Schedule visits
Currently visits to the doctor can be done online. However, it turns out that often the visit data is still processed manually by the patient reception department. Where this section will adjust to the doctor’s practice schedule and collect information on medical action data that has been given as well as insurance data. Through RPA, this process can be automated starting from initial data collection to scheduling visits with doctors. Not only that, RPA will also help clear the already filled visitation slot, and can also offer an alternative visit time if a doctor is not available.
4. Insurance Claims
This process will usually take a long time and often has the potential for errors to be rejected. The insurance claim process will usually include data input, data processing, evaluation, and appeal processes. In this one process, RPA will play a role in automating the claim form filling process so that document submission will be faster and avoid mistakes through a more concise claim process.
Here are some fields in medicine/healthcare that can be helped by the presence of Robotic Process Automation:
1. Customer service
RPA will help companies provide better customer service. RPA helps automate contact center tasks such as electronic signature verification, verification of information for rejection or approval.
Financial RPA can be used for foreign exchange payments, insurance claims processing, and audit requests
3. Supply chain management
RPA is used for procurement, automating processing, payment of orders, monitoring inventory levels, and tracking shipments.
Of course, there are many other positive benefits that can be developed through the Robotic Process Automation system. With the efficiency through process automation, it can make employees feel more comfortable and productive in their work and activities. Comfort will certainly give birth to a high level of loyalty and motivation which will be related to the long-term survival of the company in the future.