Have you ever heard about digital transformation in a hospital? The impact of digital transformation is significant, as it uses digital technology to drastically change the way businesses operate and serve customers. Digital transformation is the use of technology to transform analog processes into digital. As it is well known that nowadays all areas of life have been digitized. It can start from smartwatches to artificial intelligence-enabled household assistants.
The development of technology, especially the impact of digital transformation, has affected a number of aspects in life including the health aspect. Technological developments in the health world, compared to other sectors, seem a bit lagging behind, such as e-commerce, e-money, and travel.
In digital transformation, the health industry must make the patient the center of the service system. How to do it? That is by finding out and exploring what is needed and expected by the patient. Here are some digital transformation trends in hospitals:
- Demand for health services according to the increasing needs
- The importance of utilizing big data in health services
- Medical devices that can be used by humans
- Using virtual reality or VR technology to treat patients
- Predictive analysis as a service-based
- Blockchain and electronic medical records
- Growing Artificial Intelligence
Read: Bithealth Applies Machine Learning Model to Optimize Inventory Level
The impact of digital transformation in hospitals will be beneficial if implemented properly. This is known from the results of an independent study conducted by various researchers. These are the following impacts of digital transformation in hospitals based on the results of the study:
- Hospitals can save costs of approximately 30 percent per patient examination. This is due to the lack of X-ray films to print the results of the examination.
- Shorten patient waiting time by 38 percent, due to workflow efficiency.
- Increase diagnostic accuracy by approximately 10 percent due to better image quality and radiological measurements.
After knowing the emerging technology trends and previous benefits, what are the benefits that consumers or patients will get with the development of digital transformation in hospitals? These are some of the benefits that patients can get from digital transformation in hospitals:
- Patients will be directed to find the right doctor. The public deserves to have the right to seek detailed information about what type of doctor is needed, such as which hospital they practice in, their medical experience, and their specialization. By finding the right doctors and health facilities, the level of patient satisfaction is expected to increase.
- The existence of financial transparency in the health sector is a benefit of digital transformation in hospitals for the community. There are still many inequalities in terms of health costs that must be borne by patients. Inequality arises when people often do not know how to access services clearly. The difference in the value of service costs between facilities is also a problem. Therefore, with digital transformation, it is hoped that the problem of transparency in health costs can be overcome and better in diagnosis.
- The harmonious interaction that occurs between patients and doctors, where the healthcare industry requires a patient-centered approach. With digital transformation, it is hoped that it can be a solution where doctors can explore in-depth information about patients because people say that quality interactions between patients and doctors are rare. This is all known because of a survey which states that only about 20 to 30 percent of patients have digital access to do a medical consultation or just to get an electronic reminder. The community gets equitable access to health. With digital transformation, it will be possible that access to health can also be obtained even by remote communities.
- Information about the accountability of a health service, where the patient can provide feedback on how the service of a hospital. Of course, this is beneficial for consumers, so they can immediately express their opinions about their experience with the hospital.
The emergence of trends and benefits that exist in the digital era today should be able to make players in the health industry more motivated to take initiatives and increase their competitiveness by continuing to follow the current developments and take various opportunities to be better day by day.
