The importance of presenting a comfortable patient experience in hospitals through digital in the current era of technological development is something that needs to be considered by the entire hospital.
In the new normal era due to the pandemic in the last two years, digitizing hospitals is an effective solution to meet people’s expectations. Which demands a sense of security and comfort more than before the pandemic outbreak.
In this case, hospital digitization must be able to integrate the building management systems, air conditioning, assets such as medical equipment and consumer services and electricity, to obtain real-time insights based on data. This data will help hospital management to make effective and targeted decisions. The goal is to provide the best experience in terms of safety, comfort, and secure for patients and their families.
There is a study that focuses on the role of digital health technology in improving the experience of patients, as well as health workers in a health care system. This study involved 15 thousand individuals and 3100 health professionals worldwide. From this research it was found that almost 80 percent of the 400 health professionals, across the Asia Pacific region, use digital technology in various forms. These health professionals claimed to have used digital health technology to consult with other health practitioners. For example, such as providing access to medical test results for patients, monitoring patients remotely, remote consultation between patient health professionals, and planning patient care or treatment.
The importance of presenting a comfortable patient experience in hospitals through digital, is also one of the uses of digital technology. Not only that, digital technology also has the potential to expand access to better health, to get more in remote areas. In the current pandemic era, digitization in many fields is indispensable. One of them is in the health sector, which plays a major role in maximizing safety, operational efficiency, and creating the best experience for patients and their families.
Read: What is the Impact of Digital Transformation in Hospitals?
The importance of presenting a comfortable patient experience in hospitals through digital can be done through the integration of the entire system, so as to create a single leaked data that can be analyzed in a comprehensive way. As well as taking steps that can prevent failures, which will have an impact on the safety and security of patients and medical personnel. In terms of hospital building management, it is also necessary to have conducive attention, where predictive and preventive maintenance must be carried out on the performance of the building. Not only that, but also must provide more comfort for patients by providing flexibility in managing some things even though it looks very simple. For example, adjusting the temperature of the air conditioner, beautiful interior arrangement, the existence of entertainment facilities in the treatment room independently through mobile devices, as well as sufficient lighting.
The importance of presenting a comfortable patient experience in hospitals through digital can also be carried out by hospital management who controls the air conditioning system automatically and periodically throughout the room to ensure temperature, room pressure, humidity are maintained to prevent the spread and development of viruses in the home environment. How to maintain the circulation very well so it can get in and out in a proper way. Where of course it must still be in accordance with regulations and technical guidelines issued by the Ministry of Health of the Republic of Indonesia.
Want to know more details about some of the benefits of digital for patient experiences? These are the following reasons:
1. There is an interaction, where this interaction occurs between the doctor and the patient. Delivering an experience that makes patients comfortable can be done through digital. Where it is hoped that with digital developments, it can be a solution because the doctors can dig further more information about patients. It is undeniable that the healthcare industry needs this approach, which is patient-centered.
2. Equitable access in health, with the whole community able to access the health information. It will make patients or the community more comfortable. Digital services are certainly expected to prioritize convenience and ease of access.
Of course, in implementing digitization in hospitals, many challenges will arise from various sides. For example, good regulation as a reference and guideline, the role of the government to synergize, and also the modernization of information technology systems. However, of course in this era of involving any kind of technology, we must also continue to innovate. So our creature is not being out of date and continues to strive to nourish the wider community.
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