As leading experts in digital transformation, our highly-skilled and experienced implementation teams cover every aspect of digital health implementation. Moving your company forward, through a market-leading strategies based on assessment results through our five essential steps.
Solutions
Business Implementation
20-30%
increase in customer satisfaction generated by digital transformation and a focus on customer experience.
A true customer-centric transformation often entails rethinking a business or even the business model itself, which is the only way the transformation can achieve its full impact and remain sustainable. A fundamental change of mind-set focusing on the customer, along with operational and IT improvements, can generate a 20 to 30 percent uplift in customer satisfaction, a 10 to 20 percent improvement in employee satisfaction, and economic gains ranging from 20 to 50 percent of the cost base addressed in the various journeys.
– McKinsey
20-30%
increase in customer satisfaction generated by digital transformation and a focus on customer experience.
A true customer-centric transformation often entails rethinking a business or even the business model itself, which is the only way the transformation can achieve its full impact and remain sustainable. A fundamental change of mind-set focusing on the customer, along with operational and IT improvements, can generate a 20 to 30 percent uplift in customer satisfaction, a 10 to 20 percent improvement in employee satisfaction, and economic gains ranging from 20 to 50 percent of the cost base addressed in the various journeys.
– McKinsey
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